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    10.05.10 Professor Jonathan Askin on Verizon's $90 Million Reimbursements
    Jonathan Askin

    An estimated 15 million Verizon Wireless customers have been charged incorrect additional fees on their phone and internet bills. Although this has been happening for several years, Verizon is providing rebates totaling $90 million. Professor Jonathan Askin explained to CRM Buyer that this "demonstrates that, contrary to political and popular sentiment, the wireless industry is not quite as competitive and frictionless as the wireless carriers would like us to believe."

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